Shipping Policy

Where we deliver

We currently accept orders for delivery to serviceable addresses within India.

Delivery availability depends on whether our courier or logistics partners service the destination PIN code at the time the order is processed.

Certain remote, restricted or difficult-to-service areas may have limited delivery availability or longer transit times.

Before your order leaves us

Most orders are prepared for dispatch within approximately 1–2 business days after successful order confirmation and payment verification, where applicable.

Processing may include:

• Order verification.
• Payment confirmation.
• Product availability confirmation.
• Picking and packing.
• Shipment label generation.
• Handover to a courier or logistics partner.

Business days generally exclude Sundays and public holidays. Processing times may temporarily increase during major sales, festive periods, unusually high order volumes or operational disruptions.

How long delivery may take

Delivery estimates begin after dispatch and are not the same as order-processing time.

These are indicative timelines and not guaranteed delivery dates unless expressly stated otherwise for a particular order.

Delivery fees

Any applicable shipping, delivery, handling or similar charge will be disclosed during the shopping or checkout process before the order is completed.

Shipping charges may vary based on factors such as destination, order value, promotional offers or the shipping method available for the order.

Where a free-shipping promotion applies, the applicable conditions will be displayed with the offer.

Following your shipment

Once your order is dispatched and tracking information becomes available, shipment details may be provided through the website, customer account, email, SMS, WhatsApp or another supported communication channel.

You can also use our:

Order Tracking Page

Tracking events are supplied by the courier or logistics provider. A short delay can sometimes occur between physical movement of a parcel and the next tracking update.

Please provide accurate information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check:

• Recipient name.
• House, flat, shop or building number.
• Street or locality details.
• City and state.
• Correct PIN code.
• Active mobile number.
• Any useful delivery landmark where necessary.

Once the shipment has been handed to the courier, changing the address may not be possible.

If delivery is unsuccessful

Courier partners may make one or more delivery attempts depending on their operating procedure.

Delivery can fail where:

• The recipient is unavailable.
• The customer cannot be contacted.
• The address is incomplete or incorrect.
• The premises are inaccessible.
• The customer refuses the shipment.
• Local delivery restrictions prevent successful handover.

Where possible, please respond promptly to courier calls or delivery notifications.

One order may arrive in more than one parcel

Orders containing multiple items may occasionally be shipped separately due to stock location, packaging, courier restrictions or operational requirements.

Separate packages may have different tracking numbers and may arrive on different dates.

Receiving only part of a legitimately split shipment does not necessarily mean the remaining items are missing.

When delivery takes longer

Delivery can occasionally be delayed because of:

• Extreme weather.
• Natural disasters.
• Transport disruption.
• Public holidays.
• Strikes or local closures.
• High seasonal shipment volume.
• Government or regional restrictions.
• Courier network disruptions.
• Incorrect or incomplete customer information.
• Other circumstances outside reasonable control.

Where we become aware of a material delivery problem, we will make reasonable efforts to assist with available shipment information.

Nothing in this Policy removes any remedy required by applicable consumer law where goods are delivered materially later than an expressly stated delivery schedule and the delay is not covered by an applicable legal exception.

If a parcel cannot be located

If tracking stops updating for an unusual period or a parcel appears lost, please contact us with your order number.

We may coordinate with the courier provider to investigate the shipment before treating the parcel as lost.

If the courier or our investigation confirms that a prepaid shipment has been lost before successful delivery, we may provide an appropriate replacement or refund, subject to stock availability, your preference where applicable and applicable law.

If the parcel arrives damaged

If the package or product reaches you materially damaged, contact us within the applicable return or reporting period.

We may request clear photographs showing:

• Outer shipping packaging.
• Shipping label where relevant.
• Internal packaging.
• The damaged product.
• The affected area of the product.

Eligible damaged-product requests will be handled in accordance with our Return Policy and Refund & Cancellation Policy .

Orders received at the supplied address

A shipment may be handed to the customer or another person available at the delivery address, such as a family member, receptionist, security person or other authorised recipient, depending on courier procedure.

If tracking shows delivered but you have not personally received the parcel, first check with other persons at the delivery location and then contact us promptly if the shipment remains unlocated.

If a shipment is refused

If a valid shipment is refused at delivery without an approved cancellation or another valid reason, the courier may return the parcel to us.

Any refund entitlement for a prepaid refused shipment will be determined after the parcel is returned and reviewed, subject to applicable charges, policy terms and mandatory consumer rights.

Refusing delivery is not a substitute for reporting a defective, incorrect or damaged product after proper receipt where inspection is reasonably necessary.

When a parcel comes back to us

A courier may return an order to origin when delivery cannot be completed.

Common reasons include:

• Incorrect address.
• Customer unavailable.
• Unreachable phone number.
• Repeated unsuccessful delivery attempts.
• Customer refusal.
• Courier serviceability issues.

Once an RTO shipment reaches us, we may contact the customer regarding eligible re-shipment, cancellation or refund options depending on the reason and applicable policy.

Additional shipping charges may apply to re-shipment caused solely by an incorrect address, repeated unavailability or another customer-attributable delivery failure, where legally permitted and communicated in advance.

Helping delivery go smoothly

Customers should:

• Provide accurate address details.
• Provide an active contact number.
• Review order details before checkout.
• Monitor available tracking updates.
• Respond to courier communication where required.
• Notify us promptly about material shipment problems.
• Avoid sharing OTPs or sensitive payment credentials except where a legitimate courier delivery verification mechanism specifically requires a delivery OTP.

Your legal rights remain protected

Nothing in this Shipping Policy is intended to remove, waive or restrict mandatory rights available under applicable Indian consumer protection law.

Where goods are defective, deficient, spurious, materially different from their advertised characteristics or delivered late in circumstances where applicable law requires a remedy, the relevant statutory rights will prevail over conflicting discretionary terms in this Policy.

Changes to shipping terms

We may update this Shipping Policy to reflect changes in courier partners, serviceability, shipping processes, charges, delivery practices or applicable legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.