Privacy Policy

Who this Policy applies to

This Privacy Policy applies when you access or use Zyvoria Shop, browse products, register an account, place an order, request support, submit a grievance, participate in an offer or otherwise interact with us through our website or authorised communication channels.

Zyvoria Shop is operated by Zyvoria Prints Private Limited, having its registered office at 100, Vishweshwariya Nagar, Gopalpura Bypass, Durgapura, Jaipur, Jaipur, Rajasthan, India - 302018.

Personal data we may collect

The information we collect depends on how you use our website and services.

How information reaches us

Personal information may be collected directly from you or generated through your interaction with our website.

• When you create or manage a customer account.
• When you add products to your cart or complete checkout.
• When you provide billing and delivery information.
• When you contact customer support or our Grievance Officer.
• When you request a return, replacement, cancellation or refund.
• Automatically through essential cookies, server logs and similar website technologies.
• From service providers involved in payments, delivery, security or order fulfilment where necessary to provide our services.

Why we use personal data

We may process personal information for purposes connected with operating our online store and serving our customers, including:

• Creating and maintaining your customer account.
• Processing, confirming and fulfilling orders.
• Arranging shipment and delivery of products.
• Communicating order, payment and delivery updates.
• Handling cancellations, returns, replacements and refunds.
• Responding to customer service requests and grievances.
• Detecting suspicious, fraudulent or unauthorised activity.
• Maintaining website security and reliability.
• Maintaining accounting, transaction and business records required by applicable law.
• Improving website usability, performance, products and customer experience.
• Sending promotional communication where permitted and where the necessary consent or lawful basis exists.
• Complying with legal, regulatory or lawful governmental requirements.

How processing is authorised

Where consent is required under applicable law, we seek consent for the specified purpose before processing the relevant personal data.

Certain processing may also be carried out where permitted by applicable law, including where information is voluntarily provided for a specified purpose, where processing is necessary to provide requested services, or where compliance with a legal obligation requires processing.

You may withdraw consent for processing based on consent, subject to applicable law. Withdrawal will not affect processing that was lawful before the withdrawal and may limit our ability to provide services that require the relevant information.

Payment information

Online payments may be processed through independent payment gateways, banks, UPI providers or other authorised payment service providers.

Payment service providers may independently collect and process information required to authorise or complete your transaction. Their handling of such information is also governed by their own terms, security practices and privacy policies.

Cookies and website technologies

Our website may use cookies and similar technologies to provide core shopping functionality and understand website performance.

These technologies may support:

• Shopping cart and checkout functionality.
• Customer login and session management.
• Security and fraud prevention.
• Remembering preferences.
• Website performance and analytics.
• Advertising or marketing functionality where implemented and legally permitted.

Browser settings may allow you to block or delete certain cookies. Disabling essential cookies can affect features such as account login, shopping cart or checkout.

When information may be shared

We do not disclose personal information merely for unrelated purposes. Information may be shared where reasonably necessary with service providers or other recipients supporting our business operations.

• Courier, logistics and delivery partners.
• Payment gateways, banks and payment processors.
• Website hosting, cloud, security and technical service providers.
• Customer communication and support providers.
• Analytics or marketing service providers where lawfully used.
• Professional advisers such as auditors, accountants or legal advisers where required.
• Government authorities, regulators, courts, law-enforcement agencies or other bodies where disclosure is legally required.
• A successor entity in connection with a lawful merger, restructuring, transfer or acquisition of relevant business operations, subject to applicable requirements.

Service providers receiving personal information are expected to process it only for legitimate service purposes and subject to applicable contractual and legal requirements.

How long information is kept

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, to provide services requested by you, to resolve disputes, to maintain legitimate business records, or to comply with applicable legal, accounting, tax or regulatory requirements.

When personal data is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable law and technical limitations.

Protecting personal information

We use reasonable technical and organisational safeguards intended to protect personal information against unauthorised access, disclosure, alteration, misuse or loss.

Security measures may include access controls, restricted administrative access, secure communication protocols, software maintenance, monitoring and other safeguards appropriate to the nature of the information and our systems.

Control over your information

Subject to applicable law and applicable exceptions, you may have rights concerning your personal data.

• Request information about personal data processed by us.
• Request correction or updating of inaccurate or incomplete personal data.
• Request erasure of eligible personal data where retention is no longer required or legally necessary.
• Withdraw consent where processing is based on consent.
• Raise a grievance regarding our processing of personal data.
• Exercise other rights available under applicable Indian data protection law.

We may need to verify your identity or account information before acting on certain requests to prevent unauthorised disclosure or alteration of personal data.

Children’s privacy

Our online store is intended primarily for persons capable of entering into valid transactions under applicable law.

Where personal data of a child is processed and applicable law requires verifiable consent of a parent or lawful guardian, we will seek to comply with those requirements.

If you believe a child has provided personal data in a manner inconsistent with applicable law, please contact us so the matter can be reviewed.

Third-party websites and services

Our website may contain links to external websites, payment services, social platforms or third-party services that operate independently from Zyvoria Shop.

Their collection and processing of personal information is governed by their own privacy notices and practices. We encourage customers to review those policies before providing information directly to a third party.

Changes to this Privacy Policy

We may revise this Privacy Policy to reflect changes in our services, technology, business operations or applicable legal requirements.

The revised version will be published on this page with an updated effective or “Last Updated” date. Where required by applicable law, we may provide additional notice or obtain consent for material changes.

Indian legal framework

This Privacy Policy is intended to be read together with applicable Indian laws and regulations governing personal data, electronic commerce and consumer protection, including applicable provisions of the Digital Personal Data Protection Act, 2023 and rules made thereunder, as brought into force from time to time, and the Consumer Protection Act, 2019 and applicable E-Commerce Rules.

If any provision of this Policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail to the extent of that conflict.