Return Policy
We want your Zyvoria Shop purchase to reach you in the condition and style you expected. This policy explains when a product may be returned, the condition required for a return, how the return process works and what happens after the returned product reaches us.
This Return Policy applies to eligible purchases made through Zyvoria Shop. Because clothing may differ in fit, appearance or suitability from one customer to another, we have set out clear conditions for eligible return requests while also protecting products from being returned after use, wear or alteration.
When to request a return
An eligible return request should be submitted within 7 calendar days from the date the product is delivered, unless a different return period is expressly stated on the applicable product page.
A request submitted after the applicable return window may not be accepted unless required under applicable consumer law or agreed by us in exceptional circumstances.
When a return may be requested
Subject to the conditions of this Policy, an eligible return may be requested where:
- You receive a product different from the product ordered.
- The product arrives damaged or materially defective.
- The product received materially differs from its description or advertised characteristics.
- An incorrect size or variant is supplied by us.
- A size or fit return is permitted for the applicable product.
- You change your mind about an eligible product, provided it remains completely unused, unworn and otherwise satisfies all return conditions.
How an item should be returned
Except where the product itself was delivered damaged or defective, an item submitted for return should:
- Be unused and unworn.
- Not be washed, cleaned or ironed after delivery.
- Not be altered, stitched or customised.
- Be free from stains, marks, perfume, makeup, deodorant, body odour or other signs of use.
- Have original brand tags and labels attached where they were supplied attached.
- Include original accessories, components and complimentary items supplied with the product, where applicable.
- Be returned with its original packaging where reasonably possible.
Returns we may not accept
Condition-Based Exclusions
- Products showing signs of wear or use.
- Washed or altered products.
- Products stained or damaged after delivery.
- Items with missing or deliberately removed original tags where tags were supplied.
- Incomplete sets or products missing supplied accessories.
Product-Based Exclusions
- Products expressly marked “Non-Returnable” before purchase, where such restriction is legally permissible.
- Customised, personalised or altered products made specifically at the customer's request.
- Free gifts or promotional items where no separate price was paid.
- Hygiene-sensitive products where a protective seal has been opened, if such products are offered by us and the restriction is legally permissible.
A non-returnable classification does not override mandatory rights available to a customer where goods are defective, materially misdescribed, spurious or otherwise required to be accepted back under applicable law.
If something arrives wrong
If you receive an incorrect, damaged or materially defective product, please raise a return request within the applicable return window.
We may request clear photographs or other reasonable evidence showing:
- The complete product.
- The damaged or defective area, where applicable.
- Product tags or labels.
- Outer packaging where shipping damage is alleged.
- Order or shipment identification where required.
Where the return is accepted because we supplied the wrong product or because the product was delivered damaged or defective, eligible return logistics will be arranged or reimbursed by us in accordance with the approved return instructions.
When the size does not work
For eligible garments, you may request a return or exchange within the return window if the selected size is unsuitable, provided the garment remains unused, unworn and in returnable condition.
Availability of a replacement size depends on current stock. If the requested replacement size is not available, an eligible return may instead proceed to refund in accordance with this Policy.
How to return an order
Do not send a return to our office or any other address without receiving return instructions from us. Unauthorised shipments may be difficult to identify or process.
Collection of returned products
Where reverse pickup is available at your location, we may arrange collection through a courier or logistics partner after the return request is approved.
If reverse pickup is unavailable, we may provide instructions for sending the eligible product through another appropriate shipping method.
Any applicable return shipping or reverse-logistics charge for discretionary size or change-of-mind returns, if applicable, will be communicated before the return is completed.
Return logistics charges will not be imposed merely because we supplied an incorrect product or because an accepted product was delivered damaged or materially defective.
What happens after we receive it
Returned products may be inspected to verify the return reason and ensure that applicable return conditions have been met.
The inspection may consider:
- Product condition.
- Signs of wear, washing or alteration.
- Original tags and labels.
- Product completeness.
- The reported damage or defect.
- Whether the returned item matches the order.
Quality-check requirements will not be used to deny a legitimate statutory remedy for a defect or problem attributable to us.
Replacement and exchange
Where exchange is available, an approved product may be exchanged for another eligible size or replacement, subject to stock availability.
An exchange request does not reserve replacement stock until the exchange is approved and the replacement can be allocated.
If an approved replacement is unavailable, we may process an eligible refund instead.
How an approved return is refunded
Once an eligible return passes the applicable inspection, the approved refund will be initiated to the original payment method or another legally appropriate method where necessary.
After we initiate the refund, the amount may take approximately 5 to 10 business days to appear, depending on the bank, UPI provider, payment gateway or payment method involved.
Original shipping or handling charges may not be refundable for discretionary returns unless otherwise stated or required under applicable law.
For complete payment-related conditions, please review our Refund & Cancellation Policy .
When a return may fail inspection
Subject to applicable law, a discretionary return may be rejected where the product:
- Shows clear signs of use or wear.
- Has been washed, altered or damaged after delivery.
- Is returned incomplete.
- Is different from the item originally supplied.
- Has missing tags where their removal prevents resale and the product was not delivered defective.
- Falls outside the applicable return window without another legal basis for return.
Where a return is rejected after inspection, we will communicate the reason and, where appropriate and practicable, provide information about the next step for the product.
Your statutory rights remain protected
Nothing in this Return Policy is intended to remove, restrict or waive any mandatory consumer right available under applicable Indian law.
Where goods are defective, deficient, spurious, materially different from their advertised characteristics, or otherwise qualify for a statutory remedy, the applicable legal rights will prevail over any conflicting discretionary return restriction in this Policy.
Changes to this Policy
We may update this Return Policy to reflect changes in our products, return processes, logistics arrangements or applicable legal requirements.
The latest version will be published on this page with an updated “Last Updated” date.
Need help with a return?
Keep your order number ready and contact our team using the details below. For damaged or incorrect products, include clear supporting images where requested.
CIN U14101RJ2026PTC112903