Return, Replacement & Refund Policy
Last Updated: 01/12/2025
At Zyvoria Prints Private Limited, we want you to enjoy a smooth and satisfying shopping experience. If you are not entirely happy with your purchase, we are here to help. This Return, Replacement & Refund Policy explains how returns, replacements, and refunds work on our website.
1. Eligibility for Returns
Orders can be returned within 7 days of receiving the product.
We offer 7-day return or replacement on eligible products from the date of delivery in the following cases:
Wrong product delivered
Damaged or defective product
Size mismatch, only where size options are applicable
Product received does not match the description or images shown on the website
2. Non-Returnable Products
For hygiene and safety reasons, the following categories cannot be returned or replaced:
Socks
Stockings
Dupatta
Scarf
Innerwear and hygiene-sensitive items
Products marked as “Non-returnable” on the website
3. Return Conditions
To be eligible for a successful return, the product must:
Be unused and unworn
Have all original tags, labels, and packaging
Include accessories, if any
Pass our quality check at the warehouse
Returns may be rejected if:
Product is used or washed
Product is damaged after delivery
Tags, labels, or original packaging are missing
Wrong or unclear images/videos are submitted
Return request is raised after 7 days of receiving the product
4. How to Initiate a Return
You can easily raise a return or replacement request online:
Go to My Account → Orders
Select your order
Click Request Return / Replace
Upload required images/video, mandatory for damage claims
Submit the request
Our support team will review your request and update you within 24–48 hours.
5. Return Pickup
Once your return is approved:
A courier partner will be assigned for pickup
Pickup will be attempted 2–3 times
The product must be securely packed for pickup
If pickup is not available in your pin code, you may be asked to self-ship the product.
6. Replacement Policy
Replacements are subject to:
Product availability
Successful quality check of the returned product
Replacement orders will be delivered within 3–5 business days after the replacement is approved and dispatched.
If the exact product is unavailable, we may offer store credit or refund.
7. Refund Policy
Refunds are processed only after:
The returned product reaches our warehouse
The product passes the quality inspection
The refund request is approved by our team
Refund will be credited to your original payment method within 4–5 business days after approval.
8. Refund Mode
Prepaid Orders: Refunded to the original payment method
COD Orders: Refunded via bank transfer or wallet credit, as applicable
Bank or payment gateway processing time may cause slight delays in some cases.
9. Order Cancellation
Orders can be cancelled before shipment only.
Once the order is shipped, cancellation is not possible.
For COD misbehavior, fake orders, or repeated refusal of delivery, future COD orders may be restricted.
10. Damaged / Defective Products
If you receive a damaged, defective, or tampered parcel:
Record a full parcel opening video, mandatory for claim approval
Raise a return request within 24 hours of delivery
This helps us settle claims with courier companies quickly.
11. Exchange Policy
We currently offer replacement only, not size exchange.
You may return the product within 7 days of receiving it and reorder the correct size, if available.
12. Contact Us
For any return, replacement, or refund-related queries, please contact us:
Phone: +91 7501847147
Email: info@zyvoriashop.in / zyvoriapr@gmail.com
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM